Privacy Policy

Last updated: June 13, 2026

Animal Control NY/NJ provides animal control, wildlife removal, rodent exclusion, animal damage repair, attic cleanup, bird control, bat removal, raccoon removal, squirrel removal, and related pest and wildlife prevention services for residential and commercial customers in New York City and New Jersey.

Personal Information We Collect

We may collect personal information when you contact us, request service, submit a form, call us, text us, email us, or otherwise communicate with our business. This information may include:

  • Name
  • Phone number
  • Email address
  • Service address or general service location
  • Details about your animal control, pest, wildlife, repair, cleanup, or exclusion concern
  • Photos, videos, or messages you choose to send us
  • Appointment, scheduling, and service history
  • Website usage information such as pages visited, browser type, device type, and referral source

How We Use Personal Information

We use personal information to:

  • Respond to service requests and questions
  • Schedule inspections, estimates, appointments, and service visits
  • Provide animal control, wildlife removal, pest control, exclusion, repair, cleanup, and prevention services
  • Send appointment updates, customer care messages, service follow-ups, and related communications
  • Improve our website, customer service, and business operations
  • Maintain records for safety, quality control, billing, and business administration
  • Comply with legal, regulatory, insurance, or security requirements

SMS and Text Message Consent

If you provide your phone number and agree to receive text messages, we may send SMS messages related to customer care, service requests, appointment coordination, scheduling, follow-ups, and service updates.

SMS consent is not shared with third parties or affiliates.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us through our website at https://animalcontrol.nyc/contact-us/.

How Personal Information Is Shared

We do not sell personal information. We may share personal information only when necessary to operate our business, provide requested services, or comply with legal obligations. This may include sharing information with:

  • Employees, technicians, dispatchers, or service team members who need the information to provide service
  • Technology providers that help us operate our website, phone system, email, forms, scheduling, customer communication, analytics, or business systems
  • Payment processors, bookkeeping providers, insurance providers, or professional advisors when needed for business operations
  • Government, legal, regulatory, or safety authorities when required by law or necessary to protect rights, safety, or property

We do not share SMS opt-in consent with third parties or affiliates for their own marketing purposes.

Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the site, improve performance, measure marketing, and protect the site from abuse. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, email, phone, or text communication system can be guaranteed to be completely secure.

Data Retention

We keep personal information only as long as reasonably necessary for service, customer care, business operations, legal compliance, dispute resolution, and recordkeeping.

Your Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to legal and business recordkeeping requirements. You may opt out of SMS messages by replying STOP to any text message.

Children’s Privacy

Our services are intended for adults, property owners, renters, property managers, landlords, supers, and commercial property representatives. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Animal Control NY/NJ
Phone NYC: 646-741-4333
Phone New Jersey: 732-387-4135
Email: info@animalcontrol.nyc
Website: https://animalcontrol.nyc/